FREQUENTLY ASKED QUESTIONS

To register for courses, click on the Course Registration link under the Online Courses heading in the top menu. If you have already purchased your courses, click on Log In in the top menu and enter your username and password. Once you have logged in, you will be redirected to your Dashboard where you may begin your course.

If you are having trouble with your login credentials, please use the Lost your password? box on the log in page to reset your password. You will need to access your email in order to retrieve the password reset email. If you do not receive this email, please be sure to check your junk mail or spam mail folder (some providers, such as gmail, frequently filter automated email into the spam folder).

If you continue to have trouble with your login credentials, please submit a support request using the form on this page.

If you are having trouble using the site, please browse through our FAQ to review the answers to some of our most frequently asked questions. If you are still having trouble, please submit a support request using the form on this page.

The time involved depends on several factors including. Each course includes different materials and therefore has different time requirements. In general, we recommend that you set aside 60-90 minutes for each course.

Test questions are developed using the materials and information presented in your course lessons. Most tests pull a predefined number of questions from a larger questions bank so that the participant receives a new test on each attempt. Your course page will tell you how many questions will be on your test.

If you do not pass the test, you will be provided with additional attempts to complete your course. Your test results page will include a link back to your Dashboard where you can review the lessons and start the test again. Each test will pull a predefined number of questions from a larger question bank so that the participant receives a new test each time. You may take the test as many times as needed.

Once you have passed the final exam for your course, your completion certificate and receipt will be sent to the email address you enter during checkout. You may also download your certificate at any time prior to your expiration date by logging into your dashboard.

Certificates are emailed to the email address you entered in at checkout. There are a couple of reasons why you may not have received your certificate.

  1. You entered an invalid email address during checkout. The email address you entered at checkout is used for receipts and certificates. If you incorrectly entered your email address, you will not receive your certificate. If this is the case, you can log in to your dashboard and download the certificate directly from that page.-or-
  2. Your email address is valid, but it has automatically filtered the email into your spam or junk mail folder. This is especially true for Gmail accounts. Please check your spam and junk mail folders. Otherwise, you can log in to your dashboard and download the certificate directly from that page.

When you submit an online payment, your credit card is not actually charged at that time. The processor checks with your credit card provider (or bank) to make sure you have enough available credit to complete the transaction. They also check to make sure the billing address you entered matches the billing information on your credit or debit card account. At that time, the card issuer or bank places a hold (or a pending charge) on those funds. The credit card issuer or bank does not finalize the transaction until early evening when the card processor sends the final transaction confirmation. This means that any declined transactions will show on your account as pending charges until the credit card issuer or bank removes them. The time involved varies with each credit card issuer or bank but can take anywhere from 2-5 days. This is a not unique to our website, but it is how virtually all online transactions are handled. If you have any questions, please contact your bank or credit card provider.

There are no refunds for course fees.

HAVE QUESTIONS? NEED HELP?

HAVE QUESTIONS? NEED HELP?

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